Help Center
Find answers about setup, payments, domains, orders, and growing your store.
Browse common topics below or email admin@vendcite.com if you need direct assistance.
Getting started
- Create your account and activate your email
- Complete onboarding with store name, branding, and plan selection
- Add products and connect Paystack or Flutterwave
- Configure delivery zones or store pickup before going live
Payments & getting paid
- Connect Paystack or Flutterwave under Store Settings → Payments
- Enable pay on delivery where it fits how you sell
- Review transactions and settlements from the Payments area
Domains & storefront
- Your store starts on a free Vendcite subdomain
- Connect a custom domain on eligible plans from Dashboard → Domains
- Customize header, hero, product sections, and policies in Website settings
Orders, delivery & WhatsApp
- Manage online orders and create manual orders for walk-in or phone sales
- Set shipping zones, rates, and free-shipping rules
- Book courier deliveries from Delivery Center when available
- Turn on WhatsApp Ordering so customers can chat from product pages
Growth tools
- Create discount codes and free-shipping coupons
- Track revenue, orders, and top products in Analytics
- Invite team members and assign roles for each module
- Use Holiday Mode when you need to pause or limit ordering
Need more help?
Merchants can open support tickets from the dashboard. If you are not signed in yet, visit the contact section on our homepage, or browse the documentation for feature overviews.